Terms of Service

2. Services and scope

Snowtrax is a snowsports centre in Christchurch, Dorset providing year-round skiing and snowboarding activities. Depending on availability and scheduling, our services may include:

• Access to the main ski slope for public sessions and practice time
• Ski and snowboard lessons for children (from age 4+) and adults, including group and private options
• Snow tubing and family snow play sessions
• Freestyle park sessions and coached progression (features may vary)
• Birthday parties, group bookings, and corporate events
• Equipment hire, where offered for your chosen activity

Service details, session descriptions, suitability notes, and pricing are shown on the relevant pages of our website. For the most accurate session times and availability, refer to Prices & Timetable.

We aim to keep website information accurate and up to date. However, activities may change due to operational factors such as weather, surface conditions, maintenance, staffing, and safety requirements.

3. Bookings and payments

Bookings may be made online through our booking flow referenced on the Prices & Timetable page, or via other channels where offered by Snowtrax. A booking is confirmed when you receive confirmation from us (for example, by email confirmation or an on-screen confirmation message).

Prices are shown in pounds sterling (GBP) and include VAT where applicable. Payment is required at the time stated in the booking flow. If payment is not completed, your slot may be released and made available to other customers.

You are responsible for ensuring that the details you provide for the booking are accurate, including participant names (where requested), contact email and phone number, and the correct session selection. If you are booking for other participants, you confirm that you have permission to provide their details and to accept these Terms on their behalf where appropriate.

Promotional pricing, gift vouchers, packages, or group rates may be subject to additional conditions. If a condition is provided at the time of purchase or within the booking flow, it forms part of these Terms.

4. Changes, cancellations, and refunds

We understand plans can change. The specific options for rescheduling or cancellation may differ depending on the activity type (lesson, public session, tubing, group booking) and how close you are to the start time.

4.1 Customer-initiated changes

If you need to change a booking, contact us as soon as possible via Contact & Location. Where availability allows, we may offer a date or time change. We may require you to rebook into an alternative slot if the original session is full or no longer available.

4.2 Customer cancellations

Refund eligibility depends on the session type, the amount of notice provided, and administrative costs already incurred. If we are able to offer a refund, it will be returned using the original payment method unless we agree otherwise.

No-shows and late arrivals may not be eligible for refunds or rescheduling. If you arrive late, you may lose part of your session time. In some cases, it may not be safe or practical to join a lesson once it has started.

4.3 Snowtrax changes or cancellations

We may need to change, delay, or cancel sessions for operational or safety reasons (for example, adverse weather affecting safe operation, surface maintenance, lift issues, or staffing). Where we cancel a session, we will offer a reasonable alternative such as rescheduling, credit, or a refund, depending on the circumstances and your preference.

We are not responsible for third-party costs you may incur as a result of changes (for example travel, accommodation, or other bookings). Please consider travel insurance or flexible arrangements if you are travelling from further afield, including from London or the South East.

5. Arrival, safety, and conduct at the centre

Snowsports include inherent risks. Our aim is to reduce risk through sensible procedures, clear coaching, and safety rules. By attending a session at Snowtrax, you agree to follow all posted signs, staff instructions, and safety briefings.

5.1 Arriving on time

Please arrive with enough time for parking, check-in, and equipment fitting. Being ready to start on time helps you get the full value of your booking and supports safe session management for all guests.

5.2 Ability levels and suitability

Some sessions are intended for specific levels. If you book a session that does not match your ability, we may move you to a more suitable session (subject to availability) or adjust your participation for safety reasons. For beginners, we strongly recommend starting with a lesson. Visit Lessons for options and guidance.

5.3 Equipment and clothing

If you use your own equipment, you are responsible for ensuring it is in safe working order and suitable for the activity. If you hire equipment, you must use it as instructed and return it in line with the hire procedure. We may refuse the use of equipment that appears unsafe or inappropriate.

5.4 Behaviour and safety rules

To protect all participants, the following rules apply:

• No reckless or dangerous behaviour on the slope, tubing area, or in queues
• Respect ability zones, any speed guidance, and staff directions
• No alcohol or drug impairment; we may refuse participation if safety is affected
• Do not interfere with lifts, barriers, features, or safety equipment
• Freestyle features must be used only during appropriate sessions and in the intended direction

We may refuse entry or remove participants from a session if behaviour creates a safety risk or disrupts others. In such cases, refunds are not guaranteed.

6. User obligations when using the website

You agree to use the Snowtrax website lawfully and responsibly. This includes:

• Providing accurate information when making enquiries or bookings
• Not attempting to gain unauthorised access to the website, server, or related systems
• Not scraping, copying, or extracting content or data in bulk
• Not reverse engineering, decompiling, or attempting to discover source code or security mechanisms
• Not impersonating another person or misrepresenting your relationship with Snowtrax
• Not uploading or transmitting malware, harmful code, or disruptive content
• Not using the website to send unsolicited marketing or spam

Where the website provides forms (for example contact or group enquiries), you must only submit information you are entitled to provide. We may monitor and block abusive or suspicious submissions for security and fraud prevention.

7. Intellectual property

All content on the Snowtrax website, including text, logos, designs, images, video, and code, is owned by Snowtrax or licensed to Snowtrax and is protected by intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the website for your personal, non-commercial use, including researching activities and making bookings. You must not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit our content without our prior written permission.

The name Snowtrax and associated branding are trademarks or trade identifiers of Snowtrax. Nothing in these Terms grants you any right to use our branding without consent.

8. Disclaimers and no warranty

The website and services are provided on an “as is” and “as available” basis. While we take care to provide a high-quality experience, we do not guarantee that the website will be uninterrupted, error-free, or always available.

We do not warrant that information on the website is free of minor inaccuracies or that it will meet your specific expectations. Session times, features and activity formats can vary due to practical and safety considerations.

Coaching outcomes vary between individuals. We do not promise specific results, certifications, or timeframes. Your progress depends on factors such as attendance, fitness, prior experience, and confidence.

9. Limitation of liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

To the maximum extent permitted by law, Snowtrax will not be liable for any indirect, incidental, consequential, special, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunities arising out of or related to your use of the website or your participation in our activities.

To the extent permitted by law, Snowtrax’s total liability to you for direct losses arising under or in connection with these Terms will be limited to the lower of: (a) the amount you paid to Snowtrax in the 12 months immediately before the event giving rise to the claim; or (b) €100.

You are responsible for assessing your own ability and suitability for snowsports and for following safety guidance. We strongly recommend beginners start with a structured lesson and that all participants listen to staff instructions.

10. Indemnification

You agree to indemnify and hold harmless Snowtrax, its staff, and representatives from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or connected with:

• Your breach of these Terms
• Your unlawful use of the website
• Your misuse of facilities or equipment
• Your violation of any third-party rights

This indemnity does not apply to the extent the claim results directly from Snowtrax’s negligence or breach of law.

11. Third-party links and services

The Snowtrax website may refer to third-party services used to support bookings, payments, analytics, or embedded media. Where a third-party site or service is accessed, it is governed by that third party’s terms and policies.

We do not control and are not responsible for third-party websites, content, or practices. Links are provided for convenience and do not constitute an endorsement.

12. Privacy

Your use of the website and any personal data we process in relation to your enquiries or bookings is governed by our Privacy Policy, which is incorporated into these Terms by reference.

If you are booking for other participants, you confirm you have their permission (or the permission of a parent or guardian where relevant) to provide their details to Snowtrax for the purpose of managing the booking and delivering the service.

13. Governing law and dispute resolution

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the laws of England and Wales.

The courts of London, England shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

13.1 Informal resolution period

Before starting court proceedings, you agree to contact us and allow a 30-day period for informal resolution. Many issues can be resolved quickly by clarifying booking details or arranging a practical alternative.

14. Termination

We may suspend or terminate your access to the website or refuse bookings if we reasonably believe you have breached these Terms, acted unlawfully, or created a safety risk to staff or other guests.

If termination occurs due to a breach, you may lose access to booked sessions and may not be entitled to refunds. This is assessed on a case-by-case basis in line with safety obligations.

The following sections survive termination: Intellectual property, Disclaimers, Limitation of liability, Indemnification, Governing law, and any other provisions which by their nature should survive.

15. Changes to these Terms

We may update these Terms from time to time to reflect changes to services, legal requirements, or operational practices. Changes will take effect 14 days after being posted on this page, unless an earlier effective date is required by law or for security reasons.

Your continued use of the website after the effective date of updated Terms constitutes acceptance of the updated Terms. If you do not agree, you should stop using the website and contact us regarding any existing booking.

16. Contact details

For legal notices and questions about these Terms, contact:

Snowtrax
Matchams Lane, Christchurch, Dorset, United Kingdom, BH23 6AW
Phone: +44 1202 470770
Email: [email protected]

For booking support, directions, and session questions, use Contact & Location.